4/5 clinics currently miss a substantial amount of patients just from leaky holes in their bucket. In 50 minutes over lunch, find out what that's costing you and how to stop it.
Live with Celia Champion, Chris Baxter & Luke Santamaria
Growing a successful private practice isn’t simply about attracting more new patients or adding more people to the team. In fact, without the right foundations, growth can often mean more complexity, more pressure and more reliance on the practice owner.
Celia Champion will explore three areas that can make a significant difference to creating a successful and sustainable practice: making more of the patients you already have, building greater efficiency through people and systems, and recognising that you don’t have to navigate the challenges of practice ownership alone.
Why looking after and retaining the patients you already have can be far more valuable than constantly chasing new ones.
How the journey from doing everything yourself, to hiring a team, to creating effective systems is essential for sustainable growth.
Why community, mentorship and learning from other practice owners can help you make better decisions, faster — and enjoy the journey more.
Every patient unanswered, books with the clinic down the road. Hear what the top clinics are doing today to ensure they never miss another patient booking again.
Your PMS is full of lapsed patients who'd come back if anyone asked. Clinics leveraging outbound calls have worked out a way to reactivate them.
Most of your website visitors leave without booking. With this brand new technology, turning browsers into booked patients is now possible.
Celia opens, why we're running this on World Suicide Prevention Day, and what your £10 is supporting.
Making more of the patients you already have, building greater efficiency through people and systems, and recognising that you don’t have to navigate the challenges of practice ownership alone.
Three ways clinics are growing bookings with AI. Inbound: answer every call, 24/7, with a live demo of an AI receptionist. Outbound: reactivation calls that bring lapsed patients back. And a first public look at the new AI website concierge, which turns website browsers into booked patients.
Bring your hardest front-desk question. Nothing is off the table, including "would this actually work in my clinic?"
One of the best-known names in UK practice coaching. Celia has spent 15+ years helping health practitioners become as confident running their business as they are treating patients, through her Mastery Programme, Success Club and 1:1 coaching. This is a rare chance to get her thinking without joining a programme.
Chris co-founded Aeva, the AI receptionist for allied health that answers patient calls 24/7 and books directly into your practice management system. He's spoken with 1,000+ clinic owners about their phones. Luke leads growth at Aeva and works with clinics on getting more from the patients they already have. He'll be hosting the session and running the Q&A.
We're running this on World Suicide Prevention Day, and it matters to this industry: practice ownership can be isolating, and the pressure is real. Every penny of every ticket is donated to mental health charity. Nothing is kept by Aeva or Painless Practice.
The fastest-growing UK clinics aren't smarter than you. They can see numbers you can't: which calls ring out, when patients actually try to book, which lapsed patients would come back if anyone asked. In one lunch break you'll see those numbers for the first time, hear an AI receptionist book a patient live, get the first public look at Aeva's new website concierge, and take away the growth thinking Celia Champion normally reserves for her coaching clients. The owners in the room will know something the owners outside it don't.
Secure my seat — £10
